At The Yellow Mustard, we are committed to delivering your food hot, fresh, and on time. Please read our Shipping & Delivery Policy carefully.
1. Delivery Areas
- We currently deliver within select areas in Mumbai, primarily around Powai and nearby locations.
- If your address is outside our service area, delivery may not be available or may incur additional charges.
2. Delivery Partners
- Deliveries are made via our in-house delivery team or trusted third-party platforms such as Zomato and Swiggy.
3. Delivery Timeframes
- Average Delivery Time: 30–60 minutes, depending on your location and order volume.
- Orders are accepted from 8 AM to 10 PM.
- Peak hours and bad weather may affect delivery time. We appreciate your patience during such instances.
4. Order Tracking
- Orders placed via Zomato or Swiggy can be tracked using their respective apps.
- For direct orders, our team will notify you once the order is dispatched.
5. Delivery Charges
- Delivery charges may vary depending on distance, order value, and platform.
- Any applicable delivery fee will be visible during checkout.
6. Order Issues
- If you receive the wrong item, an incomplete order, or a damaged package, please contact us immediately at +91 9004388798.
- We will investigate and offer a resolution (replacement, partial refund, or voucher) on a case-by-case basis.
7. No-contact Delivery
- No-contact delivery is available upon request. Please inform us while placing the order.
8. Corporate / Bulk Orders
- For corporate or bulk orders, please contact us in advance for customized delivery slots and packaging options.
- Pre-booking is required for large or event-based orders.
9. Returns
- Due to the perishable nature of food, we do not accept returns. However, if there is a valid concern, we will make things right as per our Refund Policy.
10. Contact Us
For questions regarding delivery or shipping:
📍 Address: Shop 14, Ground Floor, Shivashakti Society, A S Marg, near Ganesh Mandir, Panchkutir Ganesh Nagar, Powai, Mumbai, Maharashtra 400076