At The Yellow Mustard, we strive to provide our customers with a delightful and hassle-free food experience. However, due to the perishable nature of food and our made-to-order model, cancellations and refunds are subject to the following terms:
1. Order Cancellation
a. Before Preparation Starts
- You may cancel your order within 5 minutes of placing it, provided food preparation has not started.
- Cancellation requests must be made immediately via phone at +91 9004388798 or through the platform used (Zomato/Swiggy).
b. After Preparation Has Started
- Once the kitchen has started preparing your food, cancellation is no longer possible.
- In such cases, no refund will be issued.
c. Bulk / Corporate Orders
- For pre-booked or corporate orders, cancellation must be requested at least 24 hours in advance.
- If canceled after this period, a partial or no refund will apply, depending on procurement and preparation status.
2. Refunds
Refunds are issued only in the following cases:
a. Wrong Item Delivered
- If you receive an incorrect item or the order is incomplete, please notify us within 30 minutes of delivery.
- We will either:
- Replace the missing/wrong item (subject to availability), or
- Issue a partial/full refund
b. Food Quality Concerns
- If you genuinely find an issue with food quality (e.g. spoilage or contamination), please contact us immediately with:
- Order ID
- Photo of the item
- Description of the issue
Our team will review the case and offer a replacement or refund at our discretion.
c. Order Not Delivered
- If the order is not delivered due to reasons from our side (e.g. kitchen or logistics failure), a full refund will be issued.
Note: We are not responsible for delays caused by traffic, weather conditions, or issues with third-party delivery platforms.
3. How Refunds Are Processed
- For online payments, refunds will be made to the original payment method (card, UPI, wallet, etc.).
- Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.
- For cash on delivery (COD), eligible refunds may be processed via bank transfer or UPI.
4. No Refund Scenarios
- Order canceled after preparation has started
- Incorrect address provided by the customer
- Repeated complaints without valid reason or misuse of policy
- Unattended delivery (customer unreachable during delivery)
5. Contact Us for Support
For any cancellation or refund-related queries, contact us at:
📍 Address: Shop 14, Ground Floor, Shivashakti Society, A S Marg, near Ganesh Mandir, Panchkutir Ganesh Nagar, Powai, Mumbai, Maharashtra 400076
We value your trust and aim to make things right when we fall short. Your satisfaction is our priority.